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    ISO 20000-1

    IT Service Management

    Certifiable management system standardCurrent edition: ISO/IEC 20000-1:2018

    Requirements for establishing, implementing, maintaining and continually improving a service management system.

    What is ISO 20000-1?

    ISO/IEC 20000-1 is the international standard for IT service management. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve a service management system (SMS).

    How Much Does ISO 20000-1 Certification Cost?

    Use our free calculator to get an instant cost estimate for ISO 20000-1 certification based on your company size and number of sites.

    Authoritative source

    This page summarises ISO/IEC 20000-1:2018 (current published edition). Always confirm the detail against the published document.

    View the official record for ISO 20000-1Last verified: 10 August 2026