IT Service Management
Requirements for establishing, implementing, maintaining and continually improving a service management system.
ISO/IEC 20000-1 is the international standard for IT service management. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve a service management system (SMS).
This page summarises ISO/IEC 20000-1:2018 (current published edition). Always confirm the detail against the published document.