Customer Satisfaction Monitoring
Guidelines for monitoring and measuring customer satisfaction.
ISO 10004 is a guidance standard. It offers recommendations rather than auditable requirements, so no accredited body can certify an organisation to ISO 10004. Any claim of "ISO 10004 certification" should be treated with caution.
ISO 10004 provides guidance for monitoring and measuring customer satisfaction.
There is no certification to pursue, but an experienced consultant can help you apply ISO 10004 alongside the management system standards you are certified to. Reading the published document is the best starting point.
This page summarises ISO 10004 (current published edition). Always confirm the detail against the published document.