Customer Complaints Handling
Guidance for effective complaints handling processes.
ISO 10002 is a guidance standard. It offers recommendations rather than auditable requirements, so no accredited body can certify an organisation to ISO 10002. Any claim of "ISO 10002 certification" should be treated with caution.
ISO 10002 provides guidance for complaints handling related to products and services within an organization.
There is no certification to pursue, but an experienced consultant can help you apply ISO 10002 alongside the management system standards you are certified to. Reading the published document is the best starting point.
This page summarises ISO 10002 (current published edition). Always confirm the detail against the published document.