issosmart

issosmart is an online quality and compliance management system (eQMS) that lets organizations run their ISO management systems from a single platform. It is operated by Rosewood Management Services Limited, based in Blackpool, and was founded by CEO John Keen, who has more than 30 years of compliance experience, together with his children, who now lead operations and technology.

Who it serves

The platform is aimed at organizations of every size, from startups and small businesses working toward their first certification to established companies maintaining several standards. issosmart names manufacturing, IT, healthcare, construction and finance among the sectors it supports, and it has pages for quality, environmental, health and safety, compliance, IT and operations managers. Customer logos on its website include bus operators Warringtons Buses and Go North West.

Standards and features

• Support for ISO 9001 (quality), ISO 14001 (environmental), ISO 45001 (health and safety) and ISO 27001 (information security)
• Pre-built, templated management systems and document control
• Corrective and preventive action (CAPA), improvement register and nonconformity tracking
• Audit scheduling and audit management, with access for external auditors to gather evidence
• Risk management, including an IT risk register and Statement of Applicability for ISO 27001
• Legal register, aspects and impacts, interested parties, objectives, suppliers, training, asset and maintenance records, customer feedback and management review

How it works

issosmart is sold as a subscription with three plans (Starter, Professional and Enterprise), billed monthly or annually, with a discount for annual billing. Users can track nonconformities, corrective actions and compliance metrics in real time, receive automated reminders and task assignments, and work from mobile devices when carrying out audits. New customers can book a demo and receive training materials and ongoing support.

What makes it distinct

The product comes from a family-run team with decades of compliance experience, and it is built around ready-made templates so smaller organizations can get started without writing their management system from scratch. The company says more than 70 businesses use the platform.