Service Delivery Co-ordinator

We are looking for a capable, initiative-taking administrator who enjoys coordinating people, processes and deadlines. The successful candidate will be comfortable working in a busy service environment, taking ownership of follow-up and providing a professional, helpful experience for clients and auditors. Role Overview The Service Delivery Co-ordinator will help West Assured deliver timely, well-organised and compliant certification services while providing an excellent customer experience. The role combines coordination and administration across operational compliance, customer administration and auditor resource management. Working closely with the Client Experience Director and supporting the audit team, the successful candidate will keep client activities, audit schedules, documentation and follow-up actions moving. This is a busy, hands-on role requiring a strong administrator with a high level of attention to detail who can manage several priorities at once, anticipate problems and maintain accuracy as plans change Experience & Qualifications The successful candidate should have: 3–5 years’ relevant experience in service delivery, operations coordination, audit or compliance administration, resource scheduling, customer administration or a similar process-driven role. Experience within a certification body, accredited organisation, regulated business or professional services environment would be particularly relevant. Experience maintaining accurate client, operational and scheduling information within a CRM, audit management system, workflow system or other business management platform. Strong working knowledge of Microsoft Office, particularly Outlook, Word and Excel. Experience using Microsoft Teams, SharePoint or similar document-management and collaboration platforms would be an advantage. Experience preparing, reviewing and controlling formal client documentation and records, with a strong understanding of document accuracy, version control and confidentiality. Strong customer service and communication skills, including confidence dealing with clients, auditors, colleagues and senior decision-makers. Familiarity with ISO management systems, management-system certification, accreditation or ISO/IEC 17021-1 would be an advantage